Service Improvements make it easier for Latin American travellers to come to Canada

Santiago, Chile, September 3, 2011 — The Honourable Diane Ablonczy, Minister of State of Foreign Affairs (Americas and Consular Affairs), today announced improvements to make Canada an even more attractive destination for Latin American travellers. 

Citizenship and Immigration Canada (CIC) is expanding its visa application centre (VAC) network around the world to make the application process more efficient. In August, nineVACs were opened in various countries in Latin America, including one in Santiago, Chile, with eight more set to open in September. With these openings, there will now be VACs in 35 countries.

“Service improvements are key to making the system for processing visas more effective and responsive to the needs of travellers,” said Minister Ablonczy, speaking on behalf of Citizenship, Immigration and Multiculturalism Minister Jason Kenney. “The outcome is a better use of resources, which will benefit both travellers to Canada and Canadians alike.”

VACs provide valuable administrative support by phone, by email or in person to individuals submitting applications. In particular, client service agents at VACs are available to verify that visa applications are complete, thereby helping applicants avoid unnecessary delays or refusals due to incomplete applications.

“VACs are an example of our government’s commitment to improving service to applicants and processing efficiency,” added Minister Ablonczy. “By facilitating the process and making it easier to travel, we make Canada a preferred destination for visitors and business travellers alike.”

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For further information (media only), please contact:

Candice Malcolm
Minister’s Office
Citizenship and Immigration Canada